Petalas Smart System Privacy Policy

Effective Date:  November 18, 2025

This Privacy Policy explains how PETALAS TECHNOLOGY LIMITED (referred to as “Petalas,” “we,” or “the Company” below) collects, uses, and discloses personal information and pet health data related to your use of the Petalas Smart Litter System, its accompanying application ("App"), and our website ipetalas.com.

We are committed to protecting the privacy of you and your cat's data. Please read this policy carefully.

1. Types of Information We Collect

We collect information falling into three categories: information you provide directly, information automatically collected by the Product, and information from third parties.

1.1 Information You Provide Directly to Us

• Account Information: Name, email address, phone number, shipping address, and billing information (for purchases).
• Pet Information: Cat's name, gender, age, weight, breed, and photo. This information is used to calibrate the Product and App to provide accurate health reports.
• Customer Service Data: All information you provide when contacting us, including your feedback, questions, and communication records.

1.2 Information Automatically Collected by the Product and App (Core Data)

• Device Interaction Data: Usage time of the Petalas device, cleaning cycles, firmware version, and Wi-Fi connection information.
• Critical Pet Health Data: This is the core of the Petalas service. It includes:
  • Excretion Weight and Volume: Weight and duration of each excretion event.
  • Urine Biochemical Indicator Data: Raw data and analysis results for the 10 urine indicators monitored by the AI system (e.g., specific gravity, pH, potential kidney risk metrics).
  • RFID/Multi-Cat Identification Data: Which cat ID is associated with each recorded event.
• Website and App Usage Data: Your IP address, browser type, operating system, application crash logs, access times, etc.

1.3 Information from Third Parties

We may receive information about you from third parties we work with, such as payment service providers, advertising platforms, and data analytics services.

2. How We Use Your Information

We use your information primarily for the following purposes:

• To Provide Core Services: To operate and maintain the Petalas system, process transactions, and provide you with customized health reports and early warning notifications in the App.
• Product Improvement and R&D: We use anonymized or aggregated pet health data to improve our AI algorithms, optimize the accuracy of our health models, and develop new products and features.
• Customer Support: To respond to your requests, resolve product issues, and send you service updates.
• Marketing and Promotion: With your consent, to send you marketing communications regarding our products, offers, and news.
• Compliance and Security: To detect and prevent fraud, protect our intellectual property, and comply with applicable legal obligations (e.g., accounting and tax records).

3. Sharing and Disclosure of Information

We do not sell your personally identifiable information. We only disclose or share information under the following limited circumstances:

• Service Providers: Sharing information with third parties who assist us in operating our business, such as payment processing, logistics, data storage, and cloud services. These providers are only authorized to use your information as necessary to perform their services.
• Legal Requirements and Security: When required by law, subpoena, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, asset sale, or reorganization, your information may be disclosed as part of the asset transfer.

4. Data Processing and Storage

• Data Storage Location: Your data is stored on secure servers located in Suzhou, China.
• Data Security: We implement industry-standard technical and organizational security measures, including encryption, firewalls, and access controls, to protect your data against unauthorized access, loss, or destruction.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

5. Your Privacy Rights

You have certain rights regarding your personal information, depending on your jurisdiction, including:

• Right of Access: The right to request access to the personal information we hold about you.
• Right to Rectification: The right to request that we correct inaccurate or incomplete personal information.
• Right to Erasure (Right to be Forgotten): The right to request the deletion of your personal information in certain circumstances.
• Right to Opt-Out of Marketing: You have the right to opt-out of receiving our marketing communications at any time.

To exercise any of these rights, please contact us using the contact information provided at the end of this policy.

6. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our data practices or to comply with new legal requirements. If material changes are made, we will post a notice on the website or App and update the "Effective Date" at the top before the new policy takes effect.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Company Name: PETALAS TECHNOLOGY LIMITED

Contact Email:  support@ipetalas.com

Registered Address: RM D07, 8/F. KAI TAK FTY BUILDING, NO. 99 KING FUK STREET, SAN PO KONG, KOWLOON, HONG KONG